The Life and Times of J.Z. Garrod
Strange and terrible musings from a world traveller who has been to very few places.Archive for Social Commentary
Inefficiency Express
March 18, 2008 at 1:24 am · Filed under Social Commentary and tagged: dhl, inefficiency, rules, shipping, systems
I’m not too happy with DHL Express right now.Currently, they have my new macbook pro battery, which my poor battery-less laptop desperately needs to survive my addiction to the hybrid sport of couch/web surfing. Yet, for some reason they just won’t give it to me. Actually, that’s not true. They will let me pick it up. Unfortunately, they won’t let me do that until they’ve tried to deliver it to me again – even after I told them that I wouldn’t be there.
What is wrong with this picture? It seems ludicrous that they have to send a delivery driver all the way to my apartment again to attempt to deliver a package to a person who has said they won’t be there. They get to waste paper, fuel, and money, along with some opportunity cost to do something that is meaningless – I mean, I already told them I wasn’t going to be home! Why can’t they just ship it right to the depot so I can go pick it up tomorrow? Wouldn’t that save them money?
I’m not a huge fan of shipping companies to start with, but DHL’s system of dealing with customers that are not going to be home is crazy. At least Fed Ex lets me drive all the way to their depot anytime I like to pick up my pornography important packages. DHL’s system is an important lesson in how inefficiency and convoluted rule-systems can often hamper and constrain your business, deter future customers, and get rid of the customers you already have.When a customer is trying to save your opportunity cost, you should probably let them.
Trend Setting
March 13, 2008 at 4:42 pm · Filed under Social Commentary, Whimsical Musing and tagged: newspapers shitting bathroom
As Malcolm Gladwell’s infamous book “The Tipping Point” demonstrates, small, often innocuous changes can create great trends; it happens in every potential facet of our social lives be it entertainment, fashion, politics, et cetera. In my own life, however, I’ve rarely been privy to such an event.
But no more.
I have not only witnessed the start of a trend, but I may have also been a prominent player in it’s creation.
On some small occasion many weeks ago, when I visited the office washroom facilities I noticed sitting at my feet the financial section of the Globe and Mail – and as such, picked it up and began to read. As weeks went on I was witness to this event on very rare occasions, but I would always enjoy reading the financial section that some gentleman had left behind.
And so it began that I started taking my own daily newspaper to the washroom with me, and henceforth leaving it for someone else to read. It was simply a free daily paper that was stacked at the entrance to the office building – not some great piece of literature, or even a national newspaper.
Yet, it sparked something quite remarkable. It seems that by constantly leaving a newspaper in the washroom everyday, I’ve given authority to the entire operation. When I go down the hall for my usual bathroom trips, I am now ankle deep in newspapers and I am quite certain that once I glanced a foreign-language publication. I am now able to read everything from travel to auto to entertainment. Remarkable!
So to the gentleman that brought that first newspaper? Shit on fine Sir, Shit on.
Rash of Muggings Concerns Common Sense
March 19, 2008 at 5:52 pm · Filed under Social Commentary and tagged: common sense, crime, muggins, police, stupidity
If you didn’t know already, South Vancouver is in the middle of a vicious crime wave!
Link here.
Now, I don’t mean to be insensitive, but I think there is a crucial – almost vital – part of these muggings, that ties them all together:
“Vancouver police are warning residents in south Vancouver about a spate of violent muggings of people walking home alone late at night.”
Really? You were mugged walking alone late at night? As far as I know, that seems to be the most popular place that muggings happen – it’s almost cliché. I mean if you don’t want to get mugged – and I would assume that most don’t – wouldn’t you try to avoid walking home alone late at night?
I’m sure there are plenty of people who do this on a common basis without any regard to their safety. I’m sure their reasons are good ones, like going to work a night shift or going to hook up with your fuck-buddy. Seriously though, it seems like there is some common sense lacking in this equation.
Here’s a simple tip to avoid – most, not all – muggings. Don’t walk home alone at night.
Problem solved.
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